At Smart & Sustainable Technologies LLC (SST), we believe great customer service continues even after your purchase. We want you to shop with confidence, knowing that your satisfaction is our priority.

100% Satisfaction Promise

If you are not satisfied with the performance of a product purchased from SST, or if you have received the wrong item, we will gladly review your request for a refund or replacement in accordance with the terms outlined below.

• Requests must be made within 15 days from the invoice date.
• Any discrepancies between the order and items received must be reported within 2 days of delivery; otherwise, returns cannot be accepted.
• Products must be returned in their original manufacturer packaging with all accessories and documentation intact.
• Shipping charges are non-refundable.

Non-Faulty Returns

• Acceptance of non-faulty returns is at the sole discretion of SST management.
• Returns must be pre-approved in writing and requested within 15 days of delivery.
• Goods must be unopened, with the manufacturer’s seal fully intact and in resalable condition.
• A restocking fee of 25% or more will apply for all non-faulty returns, unless the error was on our part.
• Returned products must include all original components, manuals, software, and warranties in perfect condition.

Faulty Items Under Warranty

• If you believe a product is faulty, please submit a Return Merchandise Authorization (RMA) request.
• You will need to provide: order number, date of purchase, and product serial number.
• Once verified that the item is under warranty, our support team may attempt troubleshooting via phone or remote assistance.
• If unresolved, we will issue an RMA number for return. Upon receipt, the item will be inspected and tested:
  • If repairable, it will be fixed and returned.
  • If not repairable, a replacement product will be issued (replacement may be new or equivalent to new in performance and condition).

Easy Return Process

1. Submit a Return Request Form to obtain an RMA number (must be within 15 days of delivery).
2. Once approved, you will receive detailed instructions and the return shipping address.
3. Package the item securely in a strong shipping box. We recommend insuring the shipment and using reliable carriers such as DHL, FedEx, UPS, or Aramex with proof of delivery.
4. Clearly mark the RMA number on the outside of the shipping box (not on the original manufacturer’s packaging).
5. Ship the package to the provided return address. Items sent to an incorrect address may result in delays or rejection.
6. Refunds or replacements will be processed once the returned product is received, inspected, and approved.

Important Notes

• Returns received without a valid RMA number or after the RMA expiry period will be refused.
• RMA numbers cannot be extended or reissued.
• Any damage, missing accessories, or tampering with the original packaging may result in additional fees or rejection of the return.

Damaged Shipments

• If you receive a carton with visible shipping damage, refuse the delivery and notify us immediately.
• If concealed damage is discovered after delivery, contact us right away to arrange an inspection and replacement.

Restocking Fee

SST reserves the right to apply a 25% or higher restocking fee in cases such as:

• Damaged or incomplete original packaging.
• Opened or broken manufacturer seal.
• Missing accessories, manuals, or components.
• Unauthorized returns without an RMA number.

Unauthorized or non-compliant returns will be shipped back at the customer’s expense.

Contact for Returns

Smart & Sustainable Technologies LLC
Office No: 101-64, Galadari Building 16, 1st Floor Me’aisem First Street, IMPZ, Dubai, UAE

Email: returns@smartstechnologies.com
Phone: +971501084733